Testimonials

Reviews for Glenn’s Fireplace & Spa. Please feel free to give us a review on Google. We are always glad to hear back from our customers!

 

Brenda Toth
Brenda Toth
19:33 21 Aug 19
I was very thankful for Anthony's expertise in fixing my Jacuzzi. He went above and beyond. Made the whole experience a pleasant one. I will highly recommend Anthony and Glenn's again.
Francis Maslar
Francis Maslar
18:42 17 Aug 19
Needed service to fix my leaky hot tub. Anthony arrived on time and quickly found and fixed the issue. Best service ever!
Scott Nemode
Scott Nemode
19:54 16 Aug 19
Excellent prompt service by Anthony. Was able to help me quickly over the phone. I will definitely be repeat customer and would recommend.
Jessica Clark
Jessica Clark
21:26 29 Jul 19
Needed service on my hot tub. Anthony was so helpful in fixing my problem and went above what was required to make sure my hot tub was running perfectly. He also took the time to explain it to me so that I can maintain it.
david hackett
david hackett
11:08 25 Jul 19
Just want to say thank you for exceptional! Level of service from Anthony the technician. He made several repairs in the overhaul of our existing hot tub always with excellent courtesy and efficiency. I would recommend Anthony and Glenn's Fireplace & Spa heartily.!
Judy Orlowski
Judy Orlowski
09:22 20 Jul 19
Called to have heater replaced on spa. Scheduler told us generic heater would work on our spa. Serviceman arrived spent approximately 15 minutes. Told us generic heater would not work. We needed to determine heater required, buy it and he would return to install it. Charged us $150 for that visit, $90 to come out and $60 to tell us he couldn't fix it. I located and purchased correct heater and serviceman returned and installed it for an additional $30. We should not have been charged for service on 1st visit since it was their error. Last time I would use them. Was contacted by Glenn about my review. He was very concerned about what had happened. He resolved the issue to our satisfaction. Very happy with outcome.
Susan McLaren
Susan McLaren
00:57 18 Jul 19
Glenn and his team of professionals went above and beyond. Immediately after installation of my hot tub, we discovered a crack in one of the outer corners. Glenn offered to discount the purchase price. However, I preferred replacement. The very next day, Glenn replaced and removed the damaged tub. The staff continue to be helpful with any tub maintenance questions I have.
Carrie Ann Bunch
Carrie Ann Bunch
13:37 09 Jul 19
Anthony was great... Was told i would have to wait a few day's and next thing i know he's calling me telling me he will be out in a little bit i was more then happy to see him at my door a hour later he fixed my problem laughed a little and he was gone and i was relaxing lol thank you so much Anthony
antoinette plear
antoinette plear
01:59 05 Jul 19
Our services that were provided buy Anthony the tech was beyond exceptional! He was extremely knowledgeable and professional! We will always utilize this company because of the experience he exemplified!! Thanks Anthony..King of the Spa!!!
Deb Thornton
Deb Thornton
16:36 21 May 19
Great service! Anthony came out today and fixed issue, have had Glenn and Ken come out in past, all are great!
Paula French
Paula French
18:35 13 May 19
Anthony repaired our very old hot tub quickly and efficiently. He is extremely knowledgeable and arrived on time and as scheduled. Great Service!
James Jackson
James Jackson
18:31 09 May 19
My wife and I had chosen a couple of local hot tub merchants to visit in order to begin the preliminary research on buying a hot tub. Our first stop was a competitor in Livonia but we left there not pleased with their level of helpfulness or customer service. In fact, it left such a bad taste in our mouths that we almost didn't stop at Glenn's. However, we were going to drive right past Glenn's on the way home so we figured we might as well stop in. Looking back, I'm glad that we decided to stop into Glenn's. We were greeted immediately upon entering the store by Scotty. I explained to Scotty that we were simply in the preliminary phase of our research and that we weren't looking to purchase a unit at that time. Nonetheless, Scotty understood and was more than willing to answer all of our questions and help us any way he could. At no time did Scotty try to put on a 'hard sell' nor did he try to hasten us out the door simply because we were browsing. Rather, he patiently spent approximately 20 minutes with us as we walked through the store looking at tubs and asking questions. As a result, as my wife and huddled up to discuss what we had learned, we knew that we didn't need to research or look any further. It was the level of service & expertise that we had received from Scotty, which was lacking at their competitor, that was the deciding factor in us purchasing a tub from Glenn's.However, the customer-centric approach didn't stop at the point where we decided to purchase a tub. To our surprise, Scotty generously offered to throw in the hot tub cover, the hot tub cover lifter, the stairs, and the Spa Frog @ease Floating Sanitation System at no additional cost to us! As we completed the sale, Scotty told us that the unit wouldn't simple be delivered by a local delivery company. Instead, the unit would be delivered by the owner himself, Glenn. On our scheduled delivery day it was in fact the owner, Glenn, that delivered the unit and placed it where we had chosen. Glenn took the time to help my wife get familiar with the tub, the proper way to fill it, and the filtration system.Also, Glenn made another visit to our house a couple of days after delivery to install a free mesh skimmer bag. Once the electrician was able to make a service call and hard-wire the unit we were on our way to enjoying our new tub. However, we had trouble getting the jets to work in one of the locations in the tub. My wife called Glenn and, as he had promised, he quickly came out to remedy the issue. We are now enjoying our new tub and am satisfied with the level of service that we received from Glenn's. My wife and I certainly recommend Glenn's to anyone that is in the market for a hot tub or hut tub supplies.
Tonya Colbert
Tonya Colbert
16:23 04 May 19
Anthony was super helpful very knowledgeable and he made us very happy.
Kristin Franklin
Kristin Franklin
15:59 04 May 19
Anthony is fantastic !!
Sarah Bazinet
Sarah Bazinet
19:07 29 Apr 19
A+++ Glen's Fireplace and Spa goes above and beyond! Anthony is an OUTSTANDING service repair tech. I purchased my spa from another retailer and I have had MANY problems. Glen's Fireplace and Spa has dealt with the manufacturer of my spa directly and has fought for what was right. Communication is outstanding! My next spa will be purchased at their store. They will not sell you a spa and not back the customer like some other stores will after the sale is complete and they got their commissions/profit. It is not just about the sale, they will make sure you are happy and help take care of you when things go wrong, they got your back! They helped me through many issues with my new spa and I wish the commissions/profit would have gone to them because they deserve it over the store that sold me the spa originally. Glen's Fireplace and Spa will be the only place I ever call for service. As a first time spa owner I wish I would have known the importance of purchasing a spa from a retailer that has their own service staff.
Bryan Lewis
Bryan Lewis
15:19 29 Apr 19
Anthony diagnosed and fixed our hot tub in less than an hour. He arrived on time and was very friendly and helpful. Even though we live far away from Glenn's area , Anthony will still be the only guy we call if we have any new issues in the future. A+ experience.
Chef PapaDaddy Flores
Chef PapaDaddy Flores
09:00 23 Apr 19
Anthony was at his best. Fixing things was his top priority with or without available parts but he will make it happen. amazing dude.
Michael Charnow
Michael Charnow
17:21 08 Apr 19
Danette Siwicki
Danette Siwicki
21:32 28 Mar 19
Purchased my hot tub from Glenns, had a warranty issue with Coast spa, Anthony has been right by my side helping me get to the bottom of the issue, each time I have needed service Anthony has tried to help over the phone before making a svc call. He came out on one of the coldest days to diagnose and repair our hot tub. When Anthony comes out for service he is very knowledgeable, very friendly, honest the best customer service. Anthony truly is a gem and makes Glenns a great place to do business with. Thank you for the great service. Top notch
kelly nering
kelly nering
18:03 27 Mar 19
Awesome professional company. Anthony was super. Highly recommend this company. Trustworthy. Responsible and reasonably priced. ANTHONY was amazing
Dean Sampsell
Dean Sampsell
01:42 21 Mar 19
We purchased a vita spa model joli hot tub from Glenn’s Fireplace & Spa. It is amazing!!! Glenn and his crew delivered it to the house at the exact time they said they would. They took out my old hot tub from our enclosure and hooked up the new one in a very professional manner. It was an awesome to watch!! You could tell that they had done this many times before!! They explained how to run the spa with all the options & explained the proper chemicals to use. It was the complete package with spa, cover, steps, cover lifter & chemicals. This was a great experience & we would highly recommend them to everyone.
Jeff Larsen
Jeff Larsen
18:24 19 Mar 19
These guys at Glen’s are top notch. I bought my tub at a local show not realizing glens was in my city. I had problems with the tub. It finally got resolved I think because of the tech (Anthony) he went out of his way to get this fixed. Hats off to the whole crew at Glen’s. Also bought a awesome fireplace insert from them as well.
Scott Westphal
Scott Westphal
02:09 24 Feb 19
My hot tub is over 20 years old. On the coldest day in January, technician Anthony came out to fix a heater problem. Because of his experience with older model hot tubs, he was able to diagnose the problem quickly. Parts for our model are no longer being made, but Anthony was able to find the part necessary to fix the problem. Fixing that part, Anthony found another issue and took necessary steps to fix a few days later, on the snowiest day of the year. I would give Anthony 10 Stars if I could. He went over and above what any other technician would do. We are extremely pleased with the service we get from Anthony and Glenn's Spa. I highly recommend Glenn's Spa and especially  Anthony. We won't call anyone else. Thank you Anthony.
Travis Fleissner
Travis Fleissner
16:45 18 Feb 19
Douglas Manning
Douglas Manning
15:46 16 Feb 19
Experience here was great! Anthony help lead me to the hot tub that fit my needs. He was very knowledgeable and very friendly. Delivery and install was great and on time! Can tell they take pride in what they do. Would recommend to anyone!
Tony Hoskins
Tony Hoskins
23:21 07 Feb 19
So I had an older model hot tub and for years my technician Anthony serviced it every time we called...finally we decided it wasn't worth it to keep so we purchased a new one and it was delivered, installed and through many other obstacles unforeseen of course everything turned out just fine appreciated the professionalism of our technician and the company of Glenn's Staff...I would recommend this company to any and everyone who is interested in purchasing or servicing a hot tub...My technician Anthony goes above and beyond...The MAN!!!
Gordon Malaniak
Gordon Malaniak
20:08 30 Jan 19
First time customer. We had a leak with our existing gas fireplace. Contacted Glenn and explained the issue. Today ( -30 wind chill) Travis and Bob came by and quickly fixed the problem. They were very knowledgable, helpful and professional. I will highly recommend to family /friends and would definitely use again. Enjoying the warmth. Thanks Glenn, Travis and Bob.
Kim Komander
Kim Komander
23:42 23 Jan 19
We first visited Glenn's Fireplace & Spa on a Saturday, came back the next day on a Sunday to make the purchase and our new hot tub was delivered and set up on Wednesday. I must say from the extremely knowledgeable salesman, down to earth and very thorough owner, and the team of guys removing our old hot tub and setting up the new one (including the owner, Glenn), everyone was very professional and did a wonderful job! We were soaking in our new tub the next day and absolutely LOVE it! Thank you! Thank you for making our purchase so easy 🙂
Bryan Panetta
Bryan Panetta
20:56 22 Jan 19
Anthony came out for service on my hot tub. Determined what the problem was and had to order a new part. He came back out within 2 days of receiving the new part to replace it. We tested it and noticed there was an air lock on half the tub causing half of the jets to not work. He stayed while we tried different ways to release the air. He was able to figure it out and made sure everything was working properly before leaving. I was happy with the service I received.
George k
George k
19:51 21 Jan 19
We had a warranty issue with the controls on our dynasty swim spa. Motor City Hot Tubs uses Glenn’s for their service work. Anthony was the technician who came out to make the repairs. He was quick and professional and the repairs were completed on a cold January day
Jimmy Jam
Jimmy Jam
21:03 07 Jan 19
Anthony did a Great Job. Found the problem and Wasted no time completing the job in a professional manner. Thank you Glenn's for your supporting staff, Office and in the field. And the best price I found.!! Thanks again. .J.Cross.
Paula Kovoch
Paula Kovoch
19:20 27 Dec 18
I am extremely pleased with the service I received from the technician Anthony. He was very nice and knowledgeable. He had our spa back up and running and was prompt on time of arrival. I highly recommend him.
Jimmy the Kid
Jimmy the Kid
03:06 23 Dec 18
DeAnna Caston
DeAnna Caston
22:21 14 Dec 18
Anthony was such a pleasure to work with, after having so many unpleasant moments with a prior hot tub salesman. He was prompt, knowledgeable, and completed the job with ease. We will definitely be using him and Glenn’s Fireplace and Spa for all our spa needs.
Ashley Duff
Ashley Duff
23:43 10 Dec 18
I would recommend this company in a second! Glenn and his staff especially the tech Anthony always go above and beyond to make sure we’re happy. They were very helpful, accommodating and knowledgeable about the product. Everything we asked for we received and then some. The whole experience was great. I couldn't compliment Glenn’s enough!
da diehl
da diehl
22:25 08 Dec 18
Lorna KoNo
Lorna KoNo
17:17 06 Dec 18
Very helpful people, ordered a new glass for the fireplace door.
Bill and Ashlie O'Reilly
Bill and Ashlie O'Reilly
20:17 28 Nov 18
Updated Review: We ordered a fireplace, and were lucky enough to be helped by Glenn. He was knowledgeable and thorough, and epitomized why it is great to shop local instead of big box stores for stuff like this. The items we looked at were well-made, and we knew that it would last for many, many years.During the install piece, stuff went off the rails a little bit. It just seems that there was some confusion going on, but to Glenn's credit he MADE IT RIGHT. And he did it right away. Another reason you shop local!I would recommend Glenn's Fireplace & Spa! I especially am happy with how they corrected an issue quickly, thoroughly and professionally. This doesn't happen that often, and is a sign of an excellent company to do business with in the future.
Lynn Furlong
Lynn Furlong
20:28 14 Nov 18
I am extremely satisfied with the service I received today to fix a problem I had with my hot tub . Anthony was the technician who came out to my house. He was very nice and knowledgeable . He called ahead of time to let me know what time he would arrive . He diagnosed the problem immediately and had all the needed parts with him. The issue I had could have been much worse , but he had the insite to take steps to avoid any further damage. He explained everything to me , and answered all of my questions. I feel he went over and above what was required . I would definitely recommend him and would ask for him if I ever have another problem in the future.Thank you Anthony!
ADMIN OFFICE
ADMIN OFFICE
16:11 02 Nov 18
I made appointment for service, Glenn was rude and I FELT he was racist toward me, I felt very uncomfortable and would not reccommend this company to my enemy.
Bob Sutton
Bob Sutton
19:56 01 Nov 18
Awesome service. Great guy to work with
Lynn C
Lynn C
13:41 31 Oct 18
I am a first time customer and very happy with the service I received from making my purchase in store on a new hot tub cover to the excellent service I received from Anthony the gentleman who delivered my cover. I will be using this company for all my future Hot tub needs!!
Paul Feurig
Paul Feurig
16:25 29 Oct 18
The experience of purchasing a hot tub, through installation has been top notch, professional and stress free. Glenn and his team at the Home Show answered all our questions, and took as much time as we needed to decide. Hot tub was delivered on the exact day and window promised. And Anthony came out the following week to install an added feature as promised. Anthony was polite and walked us through features, and answered all our questions regarding hot tub operation. He even came back later that day to make sure the tub was working properly after the install. Excellent experience. Would recommend them to anyone.
James Hamilton
James Hamilton
16:56 26 Oct 18
Great service and reasonable price. Serviceman Anthony was professional and knowledgeable. Highly recommend their services!
Matt Barczuk
Matt Barczuk
14:41 19 Oct 18
Anthony came to service our tub and was the best! He was fast, courteous and professional! If you need service from Glenn’s Spa, ask for Anthony.
Jim Spearman
Jim Spearman
20:45 13 Oct 18
The service repairman (Anthony) did a excellent repair on hot tub. He had to replace the power pack. The job was done fast and at a fair price.I am glad to have my hot tub in working order again before winter.
Nicholas Postema
Nicholas Postema
12:00 11 Oct 18
Glenn's is where you go when you want a hot tub. The information was provided to to make my purchase in a no hassle informative way. The follow up after the sale has been excellent as well. Highly recommending Glenn's you just can't beat their service.
Brad Shires
Brad Shires
18:30 09 Oct 18
Anthony came out to replace a piece under warranty and was very helpful. Had later problems and he walked me through the fix over the phone so as to avoid a service charge. Would definitely recommend.
Northwood
Northwood
00:28 30 Sep 18
You can trust these guys to find a part for your spa. They have helped me keep my outdoor jacuzzi running since 1999!
Dave Davison
Dave Davison
15:54 28 Sep 18
We have been using Glenn's Fireplace & Spa for years for servicing first our hot tub then our swim spa. They have been a fantastic company to do business with. From the owner Glenn, to the office staff and a special thanks to employee and service tech Anthony Jaynes who has been outstanding working with us. This is a great business and I highly recommend them for anyone who may need their spa or hot tub worked on.
Erik Belavy
Erik Belavy
03:04 26 Sep 18
The gentleman that runs Glenns’s is outstanding. He went above and beyond to help me repair a tub, not to mention they are the only guys in around that carry replacement/repair parts.
ISABELLE ANNIE
ISABELLE ANNIE
13:37 04 Sep 18
The purchase experience was beyond expectations. We have the hot tub since June now and we don't have any regret! It was clear since the beginning and salesman was really helpful. Installation was quick and professional. 5 Stars + from beginning to end! Thank you!!!
Spencer Terrasi
Spencer Terrasi
17:45 29 Aug 18
Anthony went way above and beyond to help me in getting my hot tub back up and running. I would give him 10 stars if I could! Very knowledgeable and understanding. Cant thank him enough for all his advice and input! His shop is almost an hour from me and ill never go anywhere else. Thanks again!
Dana Mcnabb
Dana Mcnabb
22:24 10 Aug 18
Geoff Johnson
Geoff Johnson
19:34 02 Jul 18
Guu
Guu
18:07 02 Jul 18
Anthony was extremely helpful and found exactly the parts I needed to repair major PVC plumbing in my old CalSpa. I plan to go back there today, looking for jet parts. I highly recommend this store.
dawn arslanian
dawn arslanian
20:47 26 Jun 18
Glenn from Glenn's Fireplace & Spa and Bob from Viscount Pools were the ONLY contractors out of the 10+ I contacted that were willing to help me with my time-sensitive, in-ground commercial spa problem, not to mention at the busiest time of the year for the industry. My Hayward lights were no longer working in my tub. Unfortunately, the original contractor that installed the tub is no longer willing to help us and did not leave us with proper tools or installation diagrams needed to service the spa. After many phone calls and text between myself, Glenn, and Hayward techs and obtaining the tools needed from Bob at Viscount Pools (at no charge I might add), Glenn felt pretty confident his technician, Anthony, could tackle the job. Anthony arrived early which is always a good sign! He was very professional, extremely patient and worked hard to get my lights working. Not knowing how my system was installed and not having a diagram of how it was installed I believe is what scared many of the other contractors off. Not Glenn's company, he and Andrew were going to do whatever needed to get my lights fixed. After 2 hours, my spa had working lights and was being refilled. I will recommend this company to any consumer that wants a contractor that actually cares about their customer. A+++++ service. Thanks everyone!
Andrew Roaden
Andrew Roaden
16:36 21 Jun 18
I just had a hot tub moved. Anthony, Glen and Shawn were incrediblely cautious and professional. They went the extra mike and I was actually happy to write the check. Highly recommended!
Ed Archey
Ed Archey
03:07 20 Jun 18
Glenn’s Fireplace & Spa is super! Our hot tub was inoperable for 10 years and we needed to fix and reactivate it. They sent their top service person, Anthony, to help us. He looked at the hot tub, knew he had a challenge on his hands, and proceded to find the leaks in the system and repair them while installing new seals and gaskets. He even eliminated a pesky air pocket that was inhibiting the flow of water to the moter and pump. His mantra is “I will not be defeated”! In addition to his professionalism he is a family man and loves his job. You can’t go wrong with this company.
Mike Roberts
Mike Roberts
19:44 12 Jun 18
My service call technician Anthony went over and above what was asked to check out he was very friendly on our phone conversations while i was at work. I am very please with his service and will be requesting him in the future. Thank you Anthony for all that you did for me today.Thanks again Mike Roberts
Jeanne Senda
Jeanne Senda
02:35 01 Jun 18
Our family has been a long time customer of Glen’s Fireplace and Spa. We purchased a Jacuzzi Spa from Glen back in 2003. We buy our tub chemicals and cleaning aides from his store on a regular basis. Whenever, we have needed maintenance service, his service team has dropped everything and come to our home to help. Many times Glen himself has come to make sure that everything was done to his high standards. This is one of many things that makes Glen’s business a repeat and new customer favorite over his competitors! We also recently purchased a fireplace accessory when we re-designed our fireplace mantel. We specifically purchased from Glen’s Fireplace & Spa a beautiful Amish made fireplace cover/screen handmade and it was installed professionally by his team. It was very reasonably priced and of high quality considering all the beautiful craftsmanship done. We have shopped at a lot of places for our hot tub and fireplace cover/screen and have not found better, higher quality, reasonably priced products/ services, and an exceptional service oriented store like Glen’s Fireplace and Spa. Our family cannot say enough good things about Glen and his team! If you are ever in the market for a Hot Tub or Fireplace, accessories or just need service, please do not look any further than highly rated Glen’s Fireplace & Spa. You will not be disappointed!
Mustafa Moussa
Mustafa Moussa
23:07 05 May 18
This is the only place I deal with when it comes to my hot tub and pool table. Awesome place great service and nice staff. Services are always done right the first time and they are always on time. Glenn is a very honest guy and I can say I trust that he will always take care of me.
Scott Pollock
Scott Pollock
19:26 05 May 18
If anyone is looking for a spa. I definitely would recommend Glenn’s Fireplace and Spa. I would also like to give high remarks for Anthony and his partner. They delivered our spa today and not one issue. They were very pleasant and respectful. A fist class customer experience. Thanks again Scott and Skye!!
Gunn Hurite
Gunn Hurite
19:06 16 Apr 18
Although I had heard about Glenn for a long time this was my first encounter and he was outstanding. I have known his ace tech Ken for a bunch of years now and when squirrels decided to inhabit my tub this winter completely destroying it, Ken came out and pronounced it dead...He suggested looking at The American Whirlpool brand that Glenn's carried. Great tub ! Scotty the salesman was excellent to work with. Glenn and his crew personally delivered and installed it and then took the old one away. It's great to see an owner that personally gets involved in his business. I will never go anywhere else for tubs or service !!
Todd Salo
Todd Salo
19:55 05 Apr 18
Checked out Glenn’s first for a new hot tub because he had expertly moved my old hot tub to my deck/patio several years ago. Their instore salesman Scottie was knowledgeable and personable. My wife and I felt comfortable in dealing with him. I was impressed with the Maax Spa line for their frame and insulation and we proceeded to purchase. Delivery and installation was first rate by Glenn himself and his crew of 2. They removed my old hot tub and wired up my new one in no time. The whole process could not have gone any smoother.
Ann Antczak
Ann Antczak
23:59 21 Mar 18
Glenn's fireplace and spa is the best!! Anthony is awsum help me fix my tub over the phone. 👍👍
Jodie Lange
Jodie Lange
18:34 05 Mar 18
Great experience from beginning to end. Smooth delivery, great service! I still stop in to buy all of my spa essentials! Highly recommend
Eric Kennedy
Eric Kennedy
17:00 03 Mar 18
DONALD QUARLES
DONALD QUARLES
21:17 13 Feb 18
We love this place - their tech Antony came by after work to check out my hot tub that quit working at 4:30 am and made sure we were not going to freeze up the hot tub is outside made a few checks and made sure the wires were plugged in and check everything got us back up and running - these guys are the best - i would give them 10 stars if i could. i recommend them to anyone. pass the word around about our little hidden jewel.
Dean Stevenson
Dean Stevenson
22:06 06 Feb 18
Six Star Hot Tub Service !! The repair technician (Anthony) was just out this afternoon. His technical knowledge was outstanding as he explained the reason for the issue we were having and the repair that was performed. He was very courteous and answered all of our questions. Definitely call Glenn's Fireplace and Spa when your hot tub requires repair !!!
Larry Holt
Larry Holt
21:02 03 Feb 18
Glenn was very pleasant and knowledgeable . Felt confident while talking to him.
ray st.clair
ray st.clair
16:34 30 Jan 18
Glen has the best customer care aroundAnthony the sevice tech was on time and did a great job they don't sell you anything but what's neededVery honestScottie is the best counter person in the business Highly recommend this place to buy a spa or service. Don't settle for 2nd best
Brian Wilczynski
Brian Wilczynski
20:31 23 Jan 18
Service was Excellent,can't express how grateful I am! The technician was very knowledgeable and did a great job,thanks Anthony for your help!
Kirky 4U2NV
Kirky 4U2NV
17:23 11 Jan 18
Just had their service guy out for my hot tub. (Anthony) he was professional quick and didn’t mind answering silly questions I had on why it could of . This will be the only company I will use for repairs now just out standing customer service . I m not sure if they will ever see this but Anthony represents Glens fire place and spa great. Let me explain what they did so you understand why the 5 stars not just because he’s a nice guy.I had 9 back surgeries and 2 neck surgeries this hot tub is a huge part of my recovery process. They did not know this at all . I may walk around okay when you see me it’s when you leave I’m in pain so I hide it well and I need this hot tub. They did all the leg work on talking to the tub manufacturer and getting the parts prior to the next freeze. I was told that it take a week to get the new parts in .. please know my tub is now 32F.Realizing they we have another deep freeze coming up and with no pump running the tub will surely freeze . They work diligently with all their suppliers to get me a new part with in 24 hours of diagnosing the problem . Anthony is a straight shooter most field engineers / technicians are takeing theirtime . (Maybe to milk the job due to hourly rate) This gentleman was in and out both times within 1hr . I enjoyed talking with him and trying to pick his brain of the vast knowledge he has.This company is unbelievable I would highly recommend them to anyone and will continue to use them in the future.Please know I have never used this company before nor do I know Anthony I’d like to give reviews when I get great service and I felt he went above and beyond. The tub is fixed now yay !!!
John John
John John
20:10 08 Jan 18
I hired Glenn's to maintain my tub on a monthly basis for routine cleaning. I took off out of town after Christmas and Glenn's came out to do the cleaning and found my tub without power and a light sheet of ice over the water. They inspected it and found that one of my pumps had burned out and when it did it tripped the breaker to the tub. All of my pipes had frozen but yet broken. Glenn's removed the bad pump and installed a loaner pump while they rebuilt my existing pump. Yes, they took the time to save my pump when all they had to do was tell me my mine was dead and sell me a new one for 3 times the amount of money. They took the hard road and saved me a min of $500 on a new pump. Within a week my rebuilt pump was installed and back to business as usual. If it weren't for Glenn's I would've had busted pipes everywhere and possibly been looking at a destroyed hot tub. I can't recommend them highly enough.
WMichael S
WMichael S
23:47 21 Dec 17
Anthony with Glenn's Fireplace & Spa is professional, efficient, and helpful.We have a 15 year old Jacuzzi hot tub that was shutting down and he worked with me to isolate the source of the problem.We now have the tub working like new.Thank you Anthony, I will be sure to call again if we need service, and we will recommend you to friends and family.
alec struthers
alec struthers
12:13 17 Dec 17
Very knowledgeable and helpful.
TJ Stevens
TJ Stevens
01:45 24 Nov 17
Great deal plus outstanding service. Glenn followed up personally on install and all questions. Highly recommend!
Armin Russenberger
Armin Russenberger
17:31 17 Nov 17
Friendly and knowledge.
Ogie Gajewski
Ogie Gajewski
16:57 17 Nov 17
Glenn's Fireplace and Spa was great to work with. They were responsive, helpful, and friendly. Anthony our tech was very friendly and the job was done right. I would definitely use Glenn's again and would highly recommend them.
Rachael Goodrich
Rachael Goodrich
00:31 11 Nov 17
Jeff Petrucci
Jeff Petrucci
19:28 24 Oct 17
Glenn's Fireplace & Spa service technician Anthony was a pleasure to work with. He responded to me every time I reached out to him. He was punctual and very knowledgeable on all of the products I needed. In the past I have used another company and almost every time was told they couldn't service me for 2 weeks. I will definitely be calling Glenn's Spa for my hot tub needs from here on out!
Sharon Sweeney
Sharon Sweeney
05:57 26 Sep 17
This is my go to hot tub repair company. They are prompt, fair and get the job done right.
Andy Hargreaves
Andy Hargreaves
18:07 18 Sep 17
I had a great experience here! I did a lot of reading on various spa forums on brands to buy but was still unsure and decided to go out to a number of showrooms and get a feel for the shop. From reading forums of past owners from different brand hot tubs, I learned that it's often the retailer and their service that means the most if you have issues. After being here with Glenn and staff, I had a nice feeling. Then I went and read more reviews and everyone agreed that they give great service. I told a few people I was getting a new hot tub and several said that Glenn delivered it. Not just the staff - but the owner - actually did the delivery.I went in last Wednesday and ordered a hot tub from them. Today is Monday, 5 days later, and it's sitting on my deck now. Excellent service, great explanations = happy customers. Thanks for the great work, guys!
Janice Filiatraut
Janice Filiatraut
17:56 27 Jul 17
We were very happy with such prompt and efficient service. Glenn's has always been a knowledgeable place to go for parts and help. I wouldn't call anyone else for service and Anthony is the best! We were very happy!
Sue Snyder
Sue Snyder
20:53 22 Jun 17
Michael Wathen
Michael Wathen
12:17 21 Mar 17
Great guys, very knowledgeable. They moved a hot tub I bought from someone last fall, they were the cheapest around and did a great timely job.
Kurt Kowalak
Kurt Kowalak
18:45 07 Mar 17
Being previous spa owners, we have dealt with many other spa companies in the past. Unfortunately, many of the previous companies left a lot to be desired and as a result, most are out of business.Naturally, we had many reservations when it came to replacing our old spa. Not only with the quality of the new spa but also with the company selling and servicing the new spa.When my wife and I visited the Home & Garden Show in Novi, we first saw the MAAX spas. We were impressed by the quality and the construction of the MAAX spas over any other spas we had seen. While they were certainly not the cheapest in price, they were far and away the highest quality spa we had seen. Knowing that this would be the last spa we would ever invest in, the decision to go with the MAAX spa was an easy one.Our next concern was the installation of our new spa which we thought was going to be no easy task knowing that the new spa had to fit in to our existing deck. Glenn assured us that he and his crew would handle all the details of delivering and installing our new spa.As promised, the delivery and installation went smoother than we ever imagined!I highly recommend Glenn's Fireplace & Spa for their outstanding service and support and MAAX spa's for their quality products!
Tina Johnson
Tina Johnson
17:07 17 Feb 17
I called Glenn's about a leak issue I was having with my hot tub back in January. Initially they had given me a schedule date for a week out - after explaining my issue of having painters on hold pending the leak repair Glenn's was able to fit me into their schedule immediately. Anthony arrived on time. He was very pleasant and very professional. He explained exactly what needed to be done and was very thorough. Although he was not able to to the repairs that day because he didn't have the parts required on his truck he added me to his schedule within a day or two to come back and do the repairs. Anthony went above and beyond what I had expected. He is very friendly and personable, and takes great pride in his work. He treated my home and hot tub as if it were his own!! Since repairing the leaks I have had to reach out to him a few times for questions and he was extremely helpful. I am so thankful to have found a reliable company to service my hot tub and will definitely use them in the future and highly recommend them to anyone that needs this type of service!! .
Michele Oras
Michele Oras
17:45 21 Sep 16
Anthony is the technician that came to my house to fix an issue. Turns out we created the issue with the hot tub ourselves, but Anthony did a great job of explaining what we did wrong, told me how to fix and what to watch out for. As a courtesy, Glenn did not charge us even though it was our error. They responded to our service call quickly, Anthony was extremely professional and provided great follow up. While speaking to Anthony he mentioned that Glenn (who is the owner) is a great person to work for. It is obvious that is true and he installs the same in his employees. I would recommend them without hesitation!
Martin Goldman
Martin Goldman
19:40 18 May 16
I would like to thank Glenn for the outstanding service and delivery of my new spa today. Glenn's received the original delivery of the wrong order and Glenn was able to get the correct spa built and delivered within two weeks of the original order...upon taking delivery today, Glenn and his team did a fabulous job setting up the spa and making sure that I was also compensated for the original mix up which was a very kind gesture. I would highly recommend Glenn's Fireplace & Spa to anyone looking for a great product and outstanding service.
Andrew Bates
Andrew Bates
14:37 12 Mar 16
Very helpfull in servicing spas
Leigh McBain
Leigh McBain
00:47 17 Dec 15
My siblings and I decided to get new gas fireplace logs for our parents. The staff was extremely helpful and showed me several options in the price range we were looking at. Once I zeroed in on the one we wanted they offered several features and discounts that made the it that much better. I placed the order by placing a down payment and picked up the gas log set a week later. The whole experience was great. They were professional, helpful and they felt trustworthy.
Laurie Smallman
Laurie Smallman
14:06 24 Mar 15
Glenn and his team are absolutely amazing! We purchased a Coast spa from him at the trade show and two days later it is on our deck running at 102 degrees. Matt was our sales contact who went well beyond our expectations to ensure a successful sale, even walking us through tips on hookup and start up procedures over the phone, as we are first time spa owners. The owner Glenn showed up himself with a courteous and very efficient delivery team, who set the spa in place and installed the new cover lift within minutes of arriving. He also went out of his way to keep his word and walked us through various steps on startup procedures, way after normal business hours. I certainly could not have asked for a more pleasant experience, and I am ecstatic to own a new Coast Spa and work with Glenn's team for our post sale needs ! Chronic pain relief begins TODAY ! Thanks to Glenn, Matt, and Wade (the representative for Coast Spas), who made it all happen. You have all been a true Blessing !
Kris Zecman
Kris Zecman
12:37 03 Sep 13
Mike Nichols
Mike Nichols
18:04 17 Aug 11
I received a very good service call for my hot-tub. the local tech is very helpful and informative.